Privacy Policy

Last updated: October 16, 2026

Ugly Duck Properties LLC ("we", "us", or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.

1. Information we collect

Personal information

• Name, email address, phone number, and service or mailing address.
• Payment or billing information when you request a quote or pay for work.
• Opt-in records and timestamps for every communication channel you consent to, including SMS and email.

Non-personal information

• IP address, browser type, and general device information.
• Website usage patterns and basic analytics, such as pages viewed and time on site.
• Cookies and similar technologies.

Customer communication

• Records of your inquiries and service requests.
• Appointment details and preferences.
• Service history and feedback.

2. How we use your information

• To provide, schedule, and follow up on our services.
• To process transactions and payments.
• To communicate with you about your inquiries, appointments, and — where you have opted in — promotions.
• To improve our website and customer experience.
• To maintain records of your communication preferences and consent.
• To protect against fraud and keep our systems secure.
• To comply with legal obligations.

3. SMS text messaging

If you opt in to receive text messages from Ugly Duck Properties LLC, we will use your phone number to send you the categories of messages you selected on our opt-in form: non-promotional messages (such as appointment and service updates and follow-ups about your inquiries) and, with separate consent, promotional messages (such as special offers and announcements). Message frequency varies, up to 4 messages per month. Message and data rates may apply. Consent to receive text messages is not a condition of any purchase. You can opt out at any time by replying STOP to any message, or reply HELP for assistance. You can also reach us at +1 307-344-3995.

Opt-in and consent. You will only receive messages if you have explicitly opted in. We keep timestamped records of every opt-in action and comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all other applicable laws.

Opt-out. Reply STOP to any message to cancel. You will receive a final confirmation message and no further messages will be sent unless you opt back in. Opt-out requests are processed immediately.

Help and support. Reply HELP to any message for assistance, email us at info@ugly-duck-properties-llc.humbleacquisitions.com, or call +1 307-344-3995 during business hours.

Carrier information. Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, and most regional U.S. carriers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as customer service, is permitted. All other categories listed in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.

4. Information sharing and disclosure

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

• Service providers. Third-party vendors who help us operate our business, such as scheduling, invoicing, or payment processing, and SMS providers solely to deliver the messages you consented to receive. All of them are required to keep your information confidential and secure.
• Legal compliance. Where required by law or legal process, or to protect our rights, safety, or property.
• Business transfers. In connection with a merger, acquisition, or sale of assets, in which case your information remains protected under the terms of this policy.

All of the categories above exclude text messaging originator opt-in data and consent; that information is not shared with any third parties other than the providers that deliver the text messages themselves.

5. Data security

• Encryption of sensitive data in transit and at rest.
• Access controls and authentication on the systems that hold customer records.
• Regular review of our tools and vendors, and prompt security updates.
• Staff guidance on handling customer information.
• Breach notification in accordance with applicable law.

No method of transmission over the Internet or electronic storage is completely secure. We use commercially reasonable means to protect your information but cannot guarantee absolute security.

6. Cookies and tracking technologies

Our website may use cookies and similar tracking technologies to keep the site working properly, remember your preferences, and understand how visitors use our pages (for example, basic analytics such as pages viewed and time on site). Third-party tools embedded on our site, such as a chat widget, may set their own cookies subject to their providers' privacy policies. You can control or delete cookies through your browser settings; disabling cookies may affect some site features. We do not use cookies to collect information for third-party advertising.

7. Data retention

We keep personal information only as long as needed for the purposes described in this policy, or as required by law. Opt-in and opt-out records are retained as proof of consent.

8. Your rights and choices

• Access, update, or request deletion of your personal information.
• Opt out of text messages at any time by replying STOP.
• Opt out of marketing email by using the unsubscribe link in any message.
• Ask how we process your data, or withdraw consent for future communications.

To exercise any of these rights, contact us using the details in section 11.

9. Third-party links

Our website may link to sites operated by third parties. We are not responsible for their privacy practices and encourage you to review their policies. This policy applies only to information collected by Ugly Duck Properties LLC.

10. Changes to this Privacy Policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated date above.

11. Contact us

Ugly Duck Properties LLC
30 N Gould Street Suite R Sheridan WY 82801
+1 307-344-3995
info@ugly-duck-properties-llc.humbleacquisitions.com

Your use of our website and services is also governed by our Terms of Service.